This seal of approval certifies that the bearer holds insurance issued by SATIB Insurance Brokers and certain Lloyd’s of London Underwriters, which comply with the European Community Directive (90/314/EEC) and carries the following cover levels:
Passenger Liability – ZAR100 million / incident / occurance
Public Liability – ZAR10 million / incident / occurance
Professional Indemnity – ZAR2 million / incident / occurance
Endorsed by the Southern Africa Tourism Services Association (SATSA).
*Subject to Terms & Conditions as set out in the relevant policy documents.
SATIB24 Crisis Call is a 24 hour emergency call service that manages guest related accidents and incidents.
Typical examples of emergency incidents are:
an assault, rape, kidnap or other crime that threatens life or well being
an accident resulting in serious injury
the sudden onset of potentially serious illness
exposure to blood, poisons or other hazardous materials
a fire or other natural disaster
The emergency call will be answered by a trained wilderness medical doctor who will access the situation and activate the appropriate action to be taken. Note that this is a value-added service for which guests are not charged.
South African law now requires all companies to publish an “Access to Information Manual” on their websites: